Every order is packed by hand with care and respect for the underground. We do our best to ship as quickly as possible while making sure your records and tapes arrive safely.
Orders are usually processed within 3–5 business days. Please note that processing times may be longer during new releases, distro updates, or sales due to increased order volume.
We appreciate your patience and support. If you have any questions about your order or encounter any issues, feel free to contact us at darkmanorrecords@gmail.com and we'll get back to you as soon as possible.
Thank you for supporting Dark Manor Records and the underground extreme metal scene.
Refunds policy
All sales are final. However, we will gladly assist with returns or exchanges under the following circumstances: 1. You received a defective or damaged item.You received the wrong item.An item does not fit, provided it is unworn, unused, and returned in its original condition. 2. If any of the above applies, please contact us at darkmanorrecords@gmail.com as soon as possible.
If we're unable to replace the item with the same product, you may choose between a suitable replacement, or a full refund.
For size exchanges, the buyer is responsible for both return shipping and the shipping cost of the replacement item. If the item is confirmed to be defective or we made an error with your order, Dark Manor Records will cover all replacement shipping costs.
If you believe your package has been lost or stolen, please contact us at darkmanorrecords@gmail.com and include your order number. We'll work with you to investigate the issue and find the best possible solution. Your support means everything to us, and we're committed to making sure every order is handled fairly and with care.
